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Complaints
Procedure

How to make a complaint about your treatment or experience at Tower Dental, what happens next and the independent escalation routes available to you.

We take complaints very seriously. Tower Dental aims to give you the highest quality of dental care and service. If something has not gone as expected, we want to know β€” quickly and openly β€” so we can put it right.

How to make a complaint

Please contact us in any of the following ways:

What happens next

We will acknowledge your complaint in writing within 3 working days. We will give you a clear explanation of how we will investigate and respond.

In most cases we aim to provide a substantive written response within 10 working days. If a more detailed clinical review is required, we will keep you informed of progress. We will provide a full response within 30 working days.

We investigate all complaints fairly, thoroughly and in confidence.

If you are not satisfied with our response

If you are still unhappy after our internal complaints procedure, you may contact:

Our commitment

We treat all complaints in confidence. Making a complaint will not affect your future treatment at the practice in any way. We use complaints to learn and improve. The practice owner regularly reviews a record of complaints and our learning.