Compliance & Regulation
Tower Dental is a private dental practice operated by Station House DC Limited. This page sets out how we are regulated, who our clinicians are, and how to raise a concern.
The practice
Tower Dental is a trading name of Station House DC Limited, registered in England & Wales (Companies House 14096344). Practice address: 302a Devonshire Road, Blackpool, Lancashire FY2 0TW.
Care Quality Commission (CQC)
Our practice is registered with and regulated by the Care Quality Commission. CQC Location ID: 1-15556739691. You can view our registration and any published inspection information on the CQC website: cqc.org.uk/location/1-15556739691. The details of our CQC Registered Manager are held on that registration.
Our clinicians (GDC registered)
Every clinician at Tower Dental is registered with the General Dental Council (GDC). You can verify any registrant on the GDC's online register.
- Dr Sarah Metias — Principal Dentist — GDC 114267
- Dr San Chatterjee — GDC 84643
- Dr Alaaeldin Elraggal — GDC 300605
- Dr Safa Rafiq — GDC 296810
- Dr Thomas Symm — GDC 284394
Raising a concern or complaint
If you are unhappy with any aspect of your care, please tell us — we take all concerns seriously and treat them in confidence. Making a complaint will not affect your future care. Contact the Practice Manager on 01253 353759 or info@towerdental.uk, or see our Complaints Procedure. If, after our internal process, you remain dissatisfied, you may contact:
- The General Dental Council (regulator of the dental profession) — gdc-uk.org
- The Care Quality Commission (regulator of the practice) — cqc.org.uk
Duty of candour
We operate an open and honest culture. In line with the statutory duty of candour, if something goes wrong with your care we will tell you, apologise, explain what happened and set out what we will do to put it right.
Professional indemnity
All clinicians hold appropriate professional indemnity cover, as required by the GDC, for the treatments they provide.
Infection prevention & control
We follow current national guidance on decontamination and infection control in dental practice, including HTM 01-05. Instruments are decontaminated and sterilised in line with those standards.
Radiography
Dental X-rays are taken and used strictly in accordance with the Ionising Radiation (Medical Exposure) Regulations — IR(ME)R — and only when clinically justified.
Safeguarding
We are committed to safeguarding children and adults at risk. Our clinical team receives safeguarding training appropriate to their role, and we follow local safeguarding procedures, escalating any concern to the relevant local authority safeguarding team where necessary.
Data protection
Station House DC Limited (trading as Tower Dental) is the data controller for personal information you provide to us, and we process it in accordance with the UK GDPR and the Data Protection Act 2018. Full detail of how we use and protect your information is set out in our Privacy Policy.