Tower Dental Patient
Journey Data 2024–25

Why we publish this data

Patients choosing a private dental practice rarely have access to operational data — how quickly will I be seen? how often do appointments run on time? what proportion of patients complete their treatment plans? Marketing language ("we put patients first", "5-star care") is not a substitute for measured outcomes.

This page publishes anonymised aggregate data on those questions for Tower Dental Blackpool across 2024 and 2025. The data is collected as part of routine practice management and is reviewed annually as part of our clinical-governance and patient-experience audit. No individual patient is identifiable.

Where 2025 data is incomplete (for example because the underlying outcome window is still open), this is noted in the table.

Access to care: time to consultation

We do not operate waiting lists for routine new-patient consultations. Patients can typically book an appointment within 7 days of first contact, with same-day emergency appointments available for acute pain, trauma and abscesses during practice hours. The Saturday clinic exists specifically to serve patients who cannot attend during working hours.

Reliability: appointment punctuality

Appointment-punctuality is measured by comparing scheduled-start to actual-start times in the practice management software. The most common cause of delays in the >15-minute category is emergency-appointment overrun — when an emergency patient genuinely needs more time than scheduled, this can affect subsequent appointments. We aim to communicate any delay to waiting patients as soon as it becomes apparent.

Outcomes: treatment-plan completion

The most common reason recorded for plan abandonment is patient-side life circumstance (relocation, changed financial circumstances) rather than dissatisfaction with the practice. We track abandonment specifically to identify any clinical or service issues that should be addressed.

Patient experience: satisfaction scores

Patient satisfaction is measured at appointment exit using a brief 0–10 numerical rating scale. The 12-month review score is collected at routine recall and is averaged across patients who completed comprehensive treatment plans.

Net Promoter Score is calculated from the standard "would you recommend?" question on a 0-10 scale, with promoters (9-10) minus detractors (0-6). An NPS above 70 is considered "world-class" in patient-experience benchmarking.

Recall and prevention: how patients stay healthy long-term

The data shows a clear pattern: patients on the membership plan attend recall more reliably and have approximately half the rate of new caries diagnosed at recall, compared with non-plan patients. The plan effectively pays for the routine examinations and hygiene appointments included, with the 15% treatment discount and worldwide dental accident insurance providing additional value.

Adult plan: £19.60 per month. Children's plan: £9.99 per month.

Talk through your own case

If you are looking for a Blackpool dental practice that publishes its outcome data and operates without waiting lists, the £40 consultation at Tower Dental Blackpool is the right starting point. The fee is credited against any treatment booked.

Call 01253 353759 to book.